Article version: Enterprise Server 2.17
HTTPS cloning errors
There are a few common errors when using HTTPS with Git. These errors usually indicate you have an old version of Git, or you don't have access to the repository.
Here's an example of an HTTPS error you might receive:
> error: The requested URL returned error: 401 while accessing > https://hostname/user/repo.git/info/refs?service=git-receive-pack > fatal: HTTP request failed
> Error: The requested URL returned error: 403 while accessing > https://hostname/user/repo.git/info/refs > fatal: HTTP request failed
> Error: https://hostname/user/repo.git/info/refs not found: did you run git > update-server-info on the server?
There's no minimum Git version necessary to interact with GitHub Enterprise, but we've found version 1.7.10 to be a comfortable stable version that's available on many platforms. You can always download the latest version on the Git website.
The repository you're trying to fetch must exist on your GitHub Enterprise Server instance, and the URL is case-sensitive.
You can find the URL of the local repository by opening the command line and
git remote -v:
$ git remote -v # View existing remotes > origin https://github.com/github/reactivecocoa.git (fetch) > origin https://github.com/github/reactivecocoa.git (push) $ git remote set-url origin https://github.com/github/ReactiveCocoa.git # Change the 'origin' remote's URL $ git remote -v # Verify new remote URL > origin https://github.com/github/ReactiveCocoa.git (fetch) > origin https://github.com/github/ReactiveCocoa.git (push)
Alternatively, you can change the URL through our GitHub Desktop application.
If you have enabled two-factor authentication, you must authenticate with a personal access token instead of your username and password for GitHub. For more information, see "Securing your account with two-factor authentication (2FA)" and "Creating a personal access token for the command line."
When prompted for a username and password, make sure you use an account that has access to the repository.
Tip: If you don't want to enter your username and password every time you interact with the remote repository, you can turn on password caching.
If you've previously set up SSH keys, you can use the SSH clone URL instead of HTTPS. For more information, see "Which remote URL should I use?"