Organization owners can use one of their downloaded or saved recovery codes to bypass single sign-on. You may have saved these to a password manager. For more information about downloading recovery codes, see "Downloading your organization's SAML single sign-on recovery codes."
You can only use recovery codes once and you must use your codes in consecutive order. Recovery codes grant access for 24 hours.
- Attempt to access the organization.
- Under the single sign-on dialog, click Use a recovery code.
- In the "Recovery Code" field, type your recovery code.
- Click Verify.
After you've used a recovery code, make sure to note that the code is no longer valid. You will not be able to reuse the recovery code.