Accessing your organization if your identity provider is unavailable

In this article

Organization owners can sign into GitHub Enterprise Cloud even if their identity provider is unavailable by bypassing single sign-on (SSO) and using their recovery codes.

Who can use this feature

Organization owners can use a recovery code to bypass SAML SSO.

About recovery codes

Organization owners can use one of their downloaded or saved recovery codes to bypass single sign-on. You may have saved these to a password manager. For more information about downloading recovery codes, see "Downloading your organization's SAML single sign-on recovery codes."

You can only use recovery codes once and you must use your codes in consecutive order. Recovery codes grant access for 24 hours.

Using a recovery code

  1. Attempt to access the organization.
  2. Under the single sign-on dialog, click Use a recovery code.
  3. In the "Recovery Code" field, type your recovery code.
  4. Click Verify.

After you've used a recovery code, make sure to note that the code is no longer valid. You will not be able to reuse the recovery code.