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Accessing your organization if your identity provider is unavailable

Organization administrators can sign into GitHub Enterprise Cloud even if their identity provider is unavailable by bypassing single sign-on and using their recovery codes.

Organization administrators can use one of their downloaded or saved recovery codes to bypass single sign-on. You may have saved these to a password manager, such as LastPass or 1Password.

You can only use recovery codes once and you must use your codes in consecutive order. Recovery codes grant access for 24 hours.

  1. At the bottom of the single sign-on dialog, click Use a recovery code to bypass single sign-on.

    Screenshot of the link to enter your recovery code

  2. In the "Recovery Code" field, type your recovery code.

    Screenshot of the field to enter your recovery code

  3. Click Verify.

    Screenshot of the button to verify your recovery code

After you've used a recovery code, make sure to note that the code is no longer valid. You will not be able to reuse the recovery code.

Further reading