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Accessing your enterprise account if your identity provider is unavailable

You can sign into GitHub Enterprise Cloud even if your identity provider is unavailable by bypassing single sign-on (SSO) with a recovery code.

Enterprise owners can use a recovery code to access an enterprise account.

You can use a recovery code to access your enterprise account when a authentication configuration error or an issue with your identity provider (IdP) prevents you from using SSO.

In order to access your enterprise account this way, you must have previously downloaded and stored the recovery codes for your enterprise. For more information, see "Downloading your enterprise account's single sign-on recovery codes."

You can only use recovery codes once and you must use your codes in consecutive order. リカバリコードにより、アクセスが 24 時間許可されます。

Note: If your enterprises uses Entepriseで管理されているユーザ, you must sign in as the setup user to use a recovery code.

  1. シングルサインオンをバイパスするには、シングルサインオンダイアログの下部で、[Use a recovery code] をクリックします。

    Screenshot of the link to enter your recovery code

  2. [Recovery Code] フィールドにリカバリコードを入力します。

    Screenshot of the field to enter your recovery code

  3. [Verify] をクリックします。

    Screenshot of the button to verify your recovery code

After you've used a recovery code, make sure to note that the code is no longer valid. リカバリコードは再利用できません。