Using automated ticketing systems
Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that GitHub Enterprise Support can interact with. For more information, see "Preparing to submit a ticket."
Contacting GitHub Enterprise Support
Deprecation notice: The legacy GitHub Enterprise Support portal will be deprecated on November 1, 2021. Any new requests should be submitted through the GitHub Support portal. For more information, see "About the Support Portal."
GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the GitHub Enterprise Support portal. Mark the ticket's priority as Urgent, High, Normal, or Low. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."
Contacting GitHub Enterprise Support
Viewing past support tickets
You can use the GitHub Enterprise Support portal to view past support tickets.
- Navigate to the GitHub Enterprise Support portal.
- Click My tickets.
Contacting GitHub Premium Support
GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the GitHub Enterprise Support portal. Mark its priority as Urgent, High, Normal, or Low. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."
Contacting sales
For pricing, licensing, renewals, quotes, payments, and other related questions, contact GitHub's Sales team or call +1 (877) 448-4820.
Contacting training
To learn more about training options, including customized trainings, see GitHub's training site.
Note: Training is included in the Premium Plus plan / GitHub Engineering Direct. For more information, see "About GitHub Premium Support for GitHub Enterprise Server."