Note
This article only applies to Enterprise Managed Users. If you use GitHub Enterprise Cloud without Enterprise Managed Users, usernames are created by users, not GitHub.
About usernames with external authentication
If you use an enterprise with Enterprise Managed Users, members of your enterprise authenticate to access GitHub through your SAML identity provider (IdP). For more information, see About Enterprise Managed Users and About identity and access management.
GitHub automatically creates a username for each person when their user account is provisioned via SCIM.
- To create the username, GitHub normalizes an identifier provided by your IdP.
- On GitHub.com, GitHub also adds an underscore and your enterprise's shortcode to the end of each username.
If multiple identifiers are normalized into the same username, a username conflict occurs, and only the first user account is created. You can resolve username problems by making a change in your IdP so that the normalized usernames will be unique and within the 39-character limit.
Note
Conflicts can only occur between users within the same enterprise. Managed user accounts can share IdP identifiers or email addresses with other user accounts on GitHub.com that are outside the enterprise.
About shortcodes for managed user accounts
Each enterprise that uses managed user accounts is associated with a shortcode, which is an alphanumeric string between three and eight characters.
Shortcodes on GitHub.com
When you create an enterprise with managed users on GitHub.com, you choose a shortcode that will be used as the suffix for all your enterprise members' usernames.
- The short code must be unique to your enterprise and contain no special characters.
- Choose carefully, because it is not possible to modify the shortcode after your enterprise with managed users has been created.
The setup user who configures SAML SSO has a username in the format of SHORT-CODE_admin. For example, if your enterprise's shortcode is "octo", the setup user will be "octo_admin."
When you provision a new user from your identity provider, the new managed user account will have a GitHub username in the format of @IDP-USERNAME_SHORT-CODE (for example, "mona-cat_octo").
Shortcodes on GHE.com
If you use GitHub Enterprise Cloud with data residency, when you create an enterprise with managed users on GHE.com, your enterprise's shortcode is randomly generated.
- The shortcode is not used as a suffix in the usernames of provisioned users.
- The only place you are likely to see the shortcode is in the username of the setup admin, which will look like
2abvd19d_admin
.
About normalized usernames
Usernames are formed by normalizing the SCIM userName
attribute value sent from the IdP.
Identity provider | GitHub username |
---|---|
Microsoft Entra ID (previously known as Azure AD) | IDP-USERNAME is formed by normalizing the characters preceding the @ character in the UPN (User Principal Name), which does not include the #EXT# for guest accounts. |
Okta | IDP-USERNAME is the normalized username attribute provided by the IdP. |
These rules may result in your IdP providing the same IDP-USERNAME for multiple users. For example, for Entra ID, the following UPNs will result in the same username:
bob@contoso.com
bob@fabrikam.com
bob#EXT#fabrikamcom@contoso.com
bob_example#EXT#fabrikamcom@contoso.com
bob_example.com#EXT#fabrikamcom@contoso.com
This will cause a username conflict, and only the first user will be provisioned. For more information, see Resolving username problems.
Usernames, including underscore and short code, must not exceed 39 characters.
About username normalization
Usernames for user accounts on GitHub can only contain alphanumeric characters and dashes (-
).
When you configure SAML authentication, GitHub Enterprise Cloud uses the SCIM userName
attribute value sent from the IdP to determine the username for the corresponding user account on GitHub. If this value includes unsupported characters, GitHub Enterprise Cloud will normalize the username per the following rules.
-
GitHub Enterprise Cloud will normalize any non-alphanumeric character in your account's username into a dash. For example, a username of
mona.the.octocat
will be normalized tomona-the-octocat
. Note that normalized usernames also can't start or end with a dash. They also can't contain two consecutive dashes. -
Usernames created from email addresses are created from the normalized characters that precede the
@
character. -
Usernames created from domain accounts are created from the normalized characters after the
\\
separator. -
If multiple accounts are normalized into the same GitHub Enterprise Cloud username, only the first user account is created. Subsequent users with the same username won't be able to sign in. For more information, see Resolving username problems.
Examples of username normalization
Identifier on provider | Normalized username on GitHub.com | Result |
---|---|---|
The.Octocat | the-octocat_SHORT-CODE | This username is created successfully. |
!The.Octocat | -the-octocat_SHORT-CODE | This username is not created, because it starts with a dash. |
The.Octocat! | the-octocat-_SHORT-CODE | This username is not created, because it ends with a dash. |
The!!Octocat | the--octocat_SHORT-CODE | This username is not created, because it contains two consecutive dashes. |
The!Octocat | the-octocat_SHORT-CODE | This username is not created. Although the normalized username is valid, it already exists. |
The.Octocat@example.com | the-octocat_SHORT-CODE | This username is not created. Although the normalized username is valid, it already exists. |
internal\ | the-octocat_SHORT-CODE | This username is not created. Although the normalized username is valid, it already exists. |
mona.lisa.the.octocat.from.github.united.states@example.com | mona-lisa-the-octocat-from-github-united-states_SHORT-CODE | This username is not created, because it exceeds the 39-character limit. |
Resolving username problems
When a new user is being provisioned, if the username is longer than 39 characters (including underscore and short code), or conflicts with an existing user in the enterprise, the provisioning attempt will fail with a 409
error.
To resolve this problem, you must make one of the following changes in your IdP so that all normalized usernames will be within the character limit and unique.
- Change the
userName
attribute value for individual users that are causing problems - Change the
userName
attribute mapping for all users - Configure a custom
userName
attribute for all users
When you change the attribute mapping, usernames of existing managed user accounts will be updated, but nothing else about the accounts will change, including activity history.
Note
GitHub Support cannot provide assistance with customizing attribute mappings or configuring custom expressions. You can contact your IdP with any questions.
Resolving username problems with Entra ID
To resolve username problems in Entra ID, either modify the User Principal Name value for the conflicting user or modify the attribute mapping for the userName
attribute. If you modify the attribute mapping, you can choose an existing attribute or use an expression to ensure that all provisioned users have a unique normalized alias.
- In Entra ID, open the GitHub Enterprise Managed User application.
- In the left sidebar, click Provisioning.
- Click Edit Provisioning.
- Expand Mappings, then click Provision Entra ID Users.
- Click the GitHub
userName
attribute mapping. - Change the attribute mapping.
- To map an existing attribute in Entra ID to the
userName
attribute in GitHub, click your desired attribute field. Then, save and wait for a provisioning cycle to occur within about 40 minutes. - To use an expression instead of an existing attribute, change the Mapping type to "Expression", then add a custom expression that will make this value unique for all users. For example, you could use
[FIRST NAME]-[LAST NAME]-[EMPLOYEE ID]
. For more information, see Reference for writing expressions for attribute mappings in Microsoft Entra ID on Microsoft Learn.
- To map an existing attribute in Entra ID to the
Resolving username problems with Okta
To resolve username problems in Okta, update the attribute mapping settings for the GitHub Enterprise Managed User application.
- In Okta, open the GitHub Enterprise Managed User application.
- Click Sign On.
- In the "Settings" section, click Edit.
- Update the "Application username format."