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About GitHub Support

You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

About GitHub Support

The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub Premium Support.

GitHub Community SupportStandard supportPremium support
GitHub Free
GitHub Pro
GitHub Team
GitHub Enterprise CloudAvailable to purchase
GitHub Enterprise ServerAvailable to purchase

In addition to all of the benefits of GitHub Enterprise Support, GitHub Enterprise customers can purchase GitHub Premium Support, which offers:

  • GitHub Enterprise サポートページを通じた文面 (英語) での 24 時間 365 日のサポート
  • Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
  • 初回応答時間が保証されるサービスレベルアグリーメント (SLA)
  • プレミアムコンテンツへのアクセス
  • Scheduled Health Checks
  • Administration assistance hours (Premium Plus plan / GitHub Engineering Direct only)

For more information, see "About GitHub Premium Support."

Before contacting GitHub Support, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."

With GitHub Enterprise Cloud, you have access to support in English and Japanese.

To contact GitHub Support, visit the GitHub Support ページ. For more information, see "Creating a support ticket."

Email communication from GitHub Support will always be sent from either a or address.

Scope of support

サポートリクエストが弊社のチームが支援できるスコープ外だった場合、GitHub Support外で問題を解決するための次のステップをおすすめすることがあります。 サポートリクエストが主に以下の内容に関するものであれば、おそらくGitHub Supportのスコープ外になります。

  • Third party integrations, such as Jira
  • JenkinsのようなCI/CD
  • スクリプトの作成
  • SAMLアイデンティティプロバイダなどの外部の認証システムの設定
  • Open source projects
  • CodeQLの新しいクエリの作成あるいはデバッグ


About GitHub status

You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.

You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.

About support entitlement

Enterprise owners and billing managers automatically have a support entitlement, which enables them to create, view, and comment on support tickets associated with their enterprise account.

Enterprise owners can also add support entitlements to members of organizations owned by their enterprise account, allowing those members to create, view, and comment on support tickets. For more information, see "Managing support entitlements for your enterprise."

Granting GitHub Support temporary access to a private repository

If GitHub Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub Support will have access the repository for five days.

GitHub Support will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Contacting GitHub Sales and GitHub Training

For pricing, licensing, renewals, quotes, payments, and other related questions, contact GitHubの営業チーム or call +1 (877) 448-4820.

To learn more about training options, including customized trainings, see GitHub's training site.

Note: Training is included in the Premium Plus plan / GitHub Engineering Direct. For more information, see "About GitHub Premium Support."

Hours of operation

Support in English

For standard non-urgent issues, we offer support in English 24 hours per day, 5 days per week, excluding weekends and national U.S. holidays. The standard response time is 24 hours.

Support in Japanese

For standard non-urgent issues, support in Japanese is available Monday through Friday from 9:00 AM to 5:00 PM JST, excluding national holidays in Japan.

For a complete list of U.S. and Japanese national holidays observed by GitHub Enterprise Support, see "Holiday schedules."

Holiday schedules

For urgent issues, we can help you in English 24 hours per day, 7 days per week, including on U.S. and Japanese holidays.

Holidays in the United States

GitHub Enterprise Support observes these U.S. holidays, although our global support team is available to answer urgent tickets.

アメリカ合衆国の祝日 祝日対象となる日付
New Year's DayJanuary 1
Martin Luther King, Jr. DayThird Monday in January
Presidents' DayThird Monday in February
Memorial DayLast Monday in May
Independence DayJuly 5
Labor DayFirst Monday in September
Veterans DayNovember 11
Thanksgiving DayFourth Thursday in November
Day after ThanksgivingFourth Friday in November
Christmas EveDecember 23
Christmas DayDecember 24
New Year's EveDecember 31

Holidays in Japan

GitHub Enterprise Support does not provide Japanese-language support on December 28th through January 3rd as well as on the holidays listed in 国民の祝日について - 内閣府.

Resolving and closing support tickets

GitHub Enterprise Supportは、説明、推薦事項、利用方法の指示、回避策の指示の提供を持って、チケットが解決したものと見なすことがあります。

GitHub Enterprise Supportは、チケットがサポートの範囲外の場合、あるいは複数回の連絡に対して返答がいただけなかった場合、チケットをクローズすることがあります。 反応がなかったことによってGitHub Enterprise Supportがチケットをクローズした場合、GitHub Enterprise Supportにチケットをサイドオープンするようリクエストできます。

Further reading