Skip to main content

Эта версия GitHub Enterprise Server будет прекращена 2023-12-20. Исправления выпускаться не будут даже при критических проблемах безопасности. Для повышения производительности, повышения безопасности и новых функций выполните обновление до последней версии GitHub Enterprise Server. Чтобы получить справку по обновлению, обратитесь в службу поддержки GitHub Enterprise.

Устранение неполадок с доступом к консоли управления

You can troubleshoot access problems for the Management Console.

About problems with Management Console access

If you experience problems accessing the Management Console, you can try the following troubleshooting steps.

Unlocking the Management Console after failed login attempts

The Management Console locks after the number of failed login attempts configured by your authentication policies. For more information, see "Managing access to the Management Console."

To immediately unlock access to the Management Console, use the ghe-reactivate-admin-login command via the administrative shell. For more information, see "Command-line utilities" and "Accessing the administrative shell (SSH)."

Troubleshooting failed connections to the Management Console

If you cannot connect to the Management Console on your GitHub Enterprise Server instance, you can review the following information to troubleshoot the problem.

Error: "Your session has expired" for connections through a load balancer

If you access your GitHub Enterprise Server instance through a load balancer and connections to the Management Console fail with a message that your session has expired, you may need to reconfigure your load balancer. For more information, see "Using GitHub Enterprise Server with a load balancer."