About Soporte de GitHub
The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase Soporte prémium de GitHub.
If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."
| Soporte de la Comunidad de GitHub | Standard support | Premium support | |
|---|---|---|---|
| GitHub Free | |||
| GitHub Pro | |||
| GitHub Team | |||
| Nube de GitHub Enterprise | Available to purchase | ||
| GitHub Enterprise Server | Available to purchase |
Before contacting Soporte de GitHub, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."
If your account uses a paid GitHub product or you are a member of an organization that uses a paid product, you can directly contact Soporte de GitHub. Si tu cuenta utiliza GitHub Free, puedes hablar con los usuarios y el personal de GitHub en el Comunidad de Soporte de GitHub para el caso de la mayoría de las propuestas y puedes contactar al Soporte de GitHub para reportar una cuenta y los problemas de seguridad y de abuso.
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub Support portal. For more information, see "Creating a support ticket."
If you have any paid product or are a member of an organization with a paid product, you can contact Soporte de GitHub in English.
Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.
Scope of support
Si tu solicitud de soporte técnico está fuera del alcance de lo que puede hacer nuestro equipo para ayudarte, podemos recomendarte los siguientes pasos para resolver el problema por fuera del Soporte de GitHub. Es probable que tu solicitud de soporte técnico esté fuera del alcance de Soporte de GitHub si se trata principalmente de lo siguiente:
- Integraciones de terceros, tales como Jira
- CI/CD, como Jenkins
- Escribir scripts
- Configuración de sistemas de autenticación externos, como proveedores de identidad SAML
- Poryectos de código abierto
- Crear o depurar el código de nuevas consultas para CodeQL
Si no estás seguro de si el problema está fuera de nuestro alcance, abre un ticket y nos complacerá ayudarte a determinar la mejor manera de continuar.
About GitHub status
You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.
You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.
Granting Soporte de GitHub temporary access to a private repository
If Soporte de GitHub needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, Soporte de GitHub will have access the repository for five days.
Soporte de GitHub will never access your private repositories without your explicit consent. For more information, see the Terms of Service.