About support entitlements
People with support entitlements for your enterprise account can use the support portal to open, view, and comment on support tickets associated with the enterprise account.
Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to a limited number of enterprise members.
- Premium plan: Up to 20 members
- Premium Plus plan / GitHub Engineering Direct: Up to 40 members
Adding support entitlements
To add a support entitlement to a user, the user must already be a member of an organization that is owned by your enterprise.
Note
After you add a support entitlement, the enterprise member may need to sign out from GitHub 支持门户, then sign in again, before they can manage tickets.
- 在 GitHub 的右上角，单击你的个人资料照片。
- 根据环境，单击“你的企业”，或单击“你的企业”，然后单击要查看的企业********。
- 在页面左侧的企业帐户边栏中，单击 “设置”。
- Under "Settings", click Support.
- In the search bar, start typing the name or username of the person you want to give a support entitlement. Click their name in the list of matches.
- Click Add support entitlement.
Removing entitlements
You can manually remove support entitlements for enterprise members provided they are not enterprise owners or billing managers.
To learn how to remove support entitlements, see Removing a support entitlement from an enterprise member.
Next steps
Next, learn how you can automate your enterprise's software development cycle and improve productivity with GitHub Actions. See Getting started with GitHub Actions for GitHub Enterprise Cloud.