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About GitHub Support

You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

About Suporte do GitHub

The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase Suporte do GitHub Premium.

If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."

GitHub Community SupportStandard supportPremium support
GitHub Free
GitHub Pro
GitHub Team
GitHub Enterprise CloudAvailable to purchase
GitHub Enterprise ServerAvailable to purchase

Before contacting Suporte do GitHub, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."

Se a sua conta usar um produto do GitHub ou se você for membro de uma organização que usa um produto pago, entre em contato diretamente com o Suporte do GitHub. Se a sua conta usar o GitHub Free, fale com os usuários e a equipe do GitHub no Discussões da comunidade do GitHub para a maioria dos problemas. Além disso, você pode entrar em contato com o Suporte do GitHub para informar problemas de conta, segurança e abuso.

To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the Portal de suporte do GitHub. For more information, see "Creating a support ticket."

If you have any paid product or are a member of an organization with a paid product, you can contact Suporte do GitHub in English.

Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.

Scope of support

Se a sua solicitação de suporte não está no escopo de auxílio da nossa equipe, podemos recomendar próximas etapas para resolução do problema fora do Suporte do GitHub. A sua solicitação de suporte possivelmente está fora do escopo de Suporte do GitHub, se a solicitação se tratar principalmente de:

  • Integrações de terceiros, como o Jira
  • CI/CD, como Jenkins
  • Criação de scripts
  • Configuração de sistemas de autenticação externa, como provedores de identidade SAML
  • Projetos de software livre
  • Escrevendo ou depurando novas consultas para CodeQL

Se não tem certeza se o problema está fora do escopo, abra um tíquete e ficaremos felizes em ajudá-lo a determinar a melhor maneira de prosseguir.

About GitHub status

You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.

You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.

Granting Suporte do GitHub temporary access to a private repository

If Suporte do GitHub needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, Suporte do GitHub will have access the repository for five days. During this window, Suporte do GitHub staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All Suporte do GitHub staff access generates audit log events, and the visibility of the repository is not affected at any time.

Suporte do GitHub will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Further reading