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About GitHub Support

You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

About Suporte do GitHub

The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase Suporte do GitHub Premium.

If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."

Suporte à Comunidade GitHubStandard supportPremium support
GitHub Free
GitHub Pro
GitHub Team
GitHub Enterprise CloudAvailable to purchase
GitHub Enterprise ServerAvailable to purchase

Before contacting Suporte do GitHub, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."

If your account uses a paid GitHub product or you are a member of an organization that uses a paid product, you can directly contact Suporte do GitHub. If your account uses GitHub Free, you can speak to GitHub users and staff on the GitHub Support Community for most issues, and you can contact Suporte do GitHub to report account, security, and abuse issues.

To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the Portal de suporte do GitHub. For more information, see "Creating a support ticket."

If you have any paid product or are a member of an organization with a paid product, you can contact Suporte do GitHub in English.

Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.

Scope of support

Se sua solicitação de suporte estiver fora do escopo do que nossa equipe pode ajudá-lo, podemos recomendar os próximos passos para resolver seu problema fora do Suporte do GitHub. A sua solicitação de suporte possivelmente está fora do escopo de Suporte do GitHub, se a solicitação se tratar principalmente de:

  • Third party integrations, such as Jira
  • CI/CD, como Jenkins
  • Escrever scripts
  • Configuração de sistemas de autenticação externos, como provedores de identidade SAML
  • Open source projects
  • Escrevendo ou depurando novas consultas para CodeQL

Se não tem certeza se o problema está fora do escopo, abra um tíquete e ficaremos felizes em ajudá-lo a determinar a melhor maneira de prosseguir.

About GitHub status

You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.

You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.

Granting Suporte do GitHub temporary access to a private repository

If Suporte do GitHub needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, Suporte do GitHub will have access the repository for five days.

Suporte do GitHub will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Further reading