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About GitHub Support

You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

About GitHub-Support

The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub Premium-Support.

If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."

GitHub Community SupportStandard supportPremium support
GitHub Free
GitHub Pro
GitHub Team
GitHub Enterprise CloudAvailable to purchase
GitHub Enterprise ServerAvailable to purchase

Before contacting GitHub-Support, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."

Wenn dein Konto ein kostenpflichtiges GitHub-Produkt verwendet oder du Mitglied einer Organisation bist, die ein kostenpflichtiges Produkt verwendet, kannst du dich direkt an GitHub-Support wenden. Wenn dein Konto GitHub Free verwendet, kannst du bei den meisten Issues mit GitHub-Benutzern und -Mitarbeitern im GitHub-Community-Diskussionen sprechen, und du kannst dich an GitHub-Support wenden, um Issues in Bezug auf Konto, Sicherheit und Missbrauch zu melden.

To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub-Supportportal. For more information, see "Creating a support ticket."

If you have any paid product or are a member of an organization with a paid product, you can contact GitHub-Support in English.

Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.

Scope of support

Wenn deine Supportanfrage außerhalb des Geltungsbereichs liegt, bei dem unser Team dir helfen kann, können wir dir die nächsten Schritte empfehlen, damit du deinen Issue außerhalb von GitHub-Support beheben kannst. Deine Supportanfrage liegt möglicherweise nicht im Zuständigkeitsbereich von GitHub-Support, wenn es in erster Linie um die folgenden Themen geht:

  • Integrationen von Drittanbietern, z. B. Jira
  • CI/CD, z. B. Jenkins
  • Schreiben von Skripts
  • Konfiguration externer Authentifizierungssysteme, z. B. SAML-Identitätsanbieter
  • Open Source-Projekte
  • Neue Abfragen für CodeQL schreiben oder debuggen

Wenn du unsicher bist, ob der Issue außerhalb des Bereiches liegt, öffne ein Ticket, und wir helfen Dir gerne dabei zu bestimmen, wie du am besten fortfährst.

About GitHub status

You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.

You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.

Granting GitHub-Support temporary access to a private repository

If GitHub-Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub-Support will have access the repository for five days. During this window, GitHub-Support staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All GitHub-Support staff access generates audit log events, and the visibility of the repository is not affected at any time.

GitHub-Support will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Further reading