About GitHub Support
The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub Premium Support.
If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."
| GitHub Community Support | Standard support | Premium support | |
|---|---|---|---|
| GitHub Free | |||
| GitHub Pro | |||
| GitHub Team | |||
| GitHub Enterprise Cloud | Available to purchase | ||
| GitHub Enterprise Server | Available to purchase |
Before contacting GitHub Support, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."
If your account uses a paid GitHub product or you are a member of an organization that uses a paid product, you can directly contact GitHub Support. If your account uses GitHub Free, you can speak to GitHub users and staff on the GitHub Support Community for most issues, and you can contact GitHub Support to report account, security, and abuse issues.
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub Support ページ. For more information, see "Creating a support ticket."
If you have any paid product or are a member of an organization with a paid product, you can contact GitHub Support in English.
Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.
Scope of support
サポートリクエストが弊社のチームが支援できるスコープ外だった場合、GitHub Support外で問題を解決するための次のステップをおすすめすることがあります。 サポートリクエストが主に以下の内容に関するものであれば、おそらくGitHub Supportのスコープ外になります。
- Third party integrations, such as Jira
- JenkinsのようなCI/CD
- スクリプトの作成
- SAMLアイデンティティプロバイダなどの外部の認証システムの設定
- Open source projects
- CodeQLの新しいクエリの作成あるいはデバッグ
問題がスコープ外か判断できない場合は、チケットをオープンしてもらえれば先へ進むための最善の方法を定めるための支援をいたします。
About GitHub status
You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.
You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.
Granting GitHub Support temporary access to a private repository
If GitHub Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub Support will have access the repository for five days.
GitHub Support will never access your private repositories without your explicit consent. For more information, see the Terms of Service.