About GitHub Support
The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub Premium Support.
If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."
| GitHub Community Support | Standard support | Premium support | |
|---|---|---|---|
| GitHub Free | |||
| GitHub Pro | |||
| GitHub Team | |||
| GitHub Enterprise Cloud | Available to purchase | ||
| GitHub Enterprise Server | Available to purchase |
Before contacting GitHub Support, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."
アカウントで有料の GitHub 製品を使用している場合、または有料製品を使用する Organization のメンバーである場合は、直接 GitHub Support に問い合わせてください。 アカウントで GitHub Free を使用している場合は、ほとんどの問題について GitHub コミュニティのディスカッション で GitHub ユーザーおよびスタッフと話すことができます。また、アカウント、セキュリティ、不正使用の問題について、GitHub Support に問い合わせ、報告することができます。
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub Support ポータル. For more information, see "Creating a support ticket."
If you have any paid product or are a member of an organization with a paid product, you can contact GitHub Support in English.
Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.
Scope of support
サポートリクエストが弊社のチームが支援できるスコープ外だった場合、GitHub Support外で問題を解決するための次のステップをおすすめすることがあります。 サポートリクエストが主に以下の内容に関するものであれば、おそらくGitHub Supportのスコープ外になります。
- Jira
- CI/CD (Jenkins など)
- スクリプトの記述
- SAML ID プロバイダーなどの外部認証システムの構成
- オープン ソース プロジェクト
- CodeQLの新しいクエリの作成あるいはデバッグ
問題がスコープ外か判断できない場合は、チケットをオープンしてもらえれば先へ進むための最善の方法を定めるための支援をいたします。
About GitHub status
You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.
You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.
Granting GitHub Support temporary access to a private repository
If GitHub Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub Support will have access the repository for five days. During this window, GitHub Support staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All GitHub Support staff access generates audit log events, and the visibility of the repository is not affected at any time.
GitHub Support will never access your private repositories without your explicit consent. For more information, see the Terms of Service.