About ticket management
You can use the GitHub Support Portal to view current and past support tickets and respond to GitHub Support.
Viewing your support tickets
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Navigate to the GitHub Support Portal.
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In the header, click My Tickets.
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Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.
You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. 詳しい情報については「Enterpriseのサポート資格の管理」を参照してください。
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In the list of tickets, click the subject of the ticket you want to view.
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Under the text box, you can read the comment history. The most recent response is at the top.
Updating support tickets
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Navigate to the GitHub Support Portal.
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In the header, click My Tickets.
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Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.
You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. 詳しい情報については「Enterpriseのサポート資格の管理」を参照してください。
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In the list of tickets, click the subject of the ticket you want to view.
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Optionally, if the issue is resolved, under the text box, click Close ticket.
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To respond to GitHub Support and add a new comment to the ticket, type your response in the text box.
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To add your comment to the ticket, click Comment.