About support entitlements
People with support entitlements for your enterprise account can use the support portal to open, view, and comment on support tickets associated with the enterprise account.
Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to a limited number of enterprise members.
- Premium plan: Up to 20 members
- Premium Plus plan / GitHub Engineering Direct: Up to 40 members
Adding support entitlements
To add a support entitlement to a user, the user must already be a member of an organization that is owned by your enterprise.
Note
After you add a support entitlement, the enterprise member may need to sign out from GitHub-Supportportal, then sign in again, before they can manage tickets.
- Klicke auf GitHub in der oberen rechten Ecke auf dein Profilfoto.
- Klicke je nach deiner Umgebung auf Dein Unternehmenoder auf Deine Unternehmen, und klicke dann auf das Unternehmen, das du anzeigen möchtest.
- Klicken Sie auf der linken Seite der Seite in der Randleiste des Enterprise-Kontos auf Einstellungen.
- Under "Settings", click Support.
- In the search bar, start typing the name or username of the person you want to give a support entitlement. Click their name in the list of matches.
- Click Add support entitlement.
Removing entitlements
You can manually remove support entitlements for enterprise members provided they are not enterprise owners or billing managers.
To learn how to remove support entitlements, see Removing a support entitlement from an enterprise member.
Next steps
Next, learn how you can automate your enterprise's software development cycle and improve productivity with GitHub Actions. See Getting started with GitHub Actions for GitHub Enterprise Cloud.