About GitHub Support
The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub Premium Support.
If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."
|GitHub Community Support||Standard support||Premium support|
|GitHub Enterprise Cloud||Available to purchase|
|GitHub Enterprise Server||Available to purchase|
Before contacting GitHub Support, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."
If your account uses a paid GitHub product or you are a member of an organization that uses a paid product, you can directly contact GitHub Support. If your account uses GitHub Free, you can speak to GitHub users and staff on the GitHub Community discussions for most issues, and you can contact GitHub Support to report account, security, and abuse issues.
To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub Support portal. For more information, see "Creating a support ticket."
If you have any paid product or are a member of an organization with a paid product, you can contact GitHub Support in English.
You can translate your support ticket into Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), or Spanish. For more information, see "Viewing and updating support tickets."
Email communication from GitHub Support will always be sent from either a
Scope of support
If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of GitHub Support. Your support request is possibly out of GitHub Support's scope if the request is primarily about:
- Third party integrations, such as Jira
- CI/CD, such as Jenkins
- Writing scripts
- Configuration of external authentication systems, such as SAML identity providers
- Open source projects
- Writing or debugging new queries for CodeQL
If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.
About GitHub status
You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.
You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.
Granting GitHub Support temporary access to a private repository
If GitHub Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub Support will have access the repository for five days. During this window, GitHub Support staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All GitHub Support staff access generates audit log events, and the visibility of the repository is not affected at any time.
GitHub Support will never access your private repositories without your explicit consent. For more information, see the Terms of Service.