About ticket management
You can use the GitHub Support Portal to view current and past support tickets and respond to GitHub Support. After 120 days, resolved tickets are archived.
Viewing your recent support tickets
-
Navigate to the GitHub Support Portal.
-
In the header, click My Tickets.
-
Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.
Note: You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. For more information, see "Managing support entitlements for your enterprise."
-
In the list of tickets, click the subject of the ticket you want to view.
-
Under the text box, you can read the comment history. The most recent response is at the top.
Updating support tickets
-
Navigate to the GitHub Support Portal.
-
In the header, click My Tickets.
-
Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.
Note: You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. For more information, see "Managing support entitlements for your enterprise."
-
In the list of tickets, click the subject of the ticket you want to view.
-
Optionally, if the issue is resolved, under the text box, click Close ticket.
-
To respond to GitHub Support and add a new comment to the ticket, type your response in the text box.
-
To add your comment to the ticket, click Comment.
