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Viewing and updating support tickets

You can view your support tickets and respond to GitHub Support using the GitHub Support portal.

About ticket management

You can use the GitHub Support Portal to view current and past support tickets and respond to GitHub Support. After 120 days, resolved tickets are archived.

Viewing your recent support tickets

  1. Navigate to the GitHub Support Portal.

  2. In the header, click My Tickets.

    Screenshot showing "My Tickets" link in the GitHub Support Portal header.

  3. Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.

    Note: You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. For more information, see "Managing support entitlements for your enterprise."

    Screenshot of the "My Tickets" dropdown menu.

  4. In the list of tickets, click the subject of the ticket you want to view. Screenshot showing a list of support tickets with the subject highlighted.

  5. Under the text box, you can read the comment history. The most recent response is at the top. Screenshot of support ticket comment history, with the most recent response at the top.

Updating support tickets

  1. Navigate to the GitHub Support Portal.

  2. In the header, click My Tickets.

    Screenshot showing "My Tickets" link in the GitHub Support Portal header.

  3. Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.

    Note: You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. For more information, see "Managing support entitlements for your enterprise."

    Screenshot of the "My Tickets" dropdown menu.

  4. In the list of tickets, click the subject of the ticket you want to view. Screenshot showing a list of support tickets with the subject highlighted.

  5. Optionally, if the issue is resolved, under the text box, click Close ticket. Screenshot showing location of the "Close ticket" button.

  6. To respond to GitHub Support and add a new comment to the ticket, type your response in the text box. Screenshot of the "Add a comment" text field.

  7. To add your comment to the ticket, click Comment. Screenshot of the "Comment" button.

Further reading