Submitting a ticket

You can submit a ticket to GitHub Support using the support portal.

About ticket submission

If your account uses a paid GitHub product, you can directly contact GitHub Support. If your account uses GitHub Free for user accounts and organizations, you can use contact GitHub Support to report account, security, and abuse issues. For more information, see "About GitHub Support."

To open, view, and comment on support tickets associated with an enterprise account, you must have support entitlements for the account. Enterprise owners and billing managers automatically have a support entitlement, and enterprise owners can add support entitlements to enterprise members. For more information, see "Managing support entitlements for your enterprise."

If you do not have an enterprise account, please use the GitHub Support portal to submit tickets. For more information about enterprise accounts, see "About enterprise accounts."

Submitting a ticket using the GitHub Support portal

If you have previously contacted GitHub Enterprise Support through the deprecated GitHub Enterprise Support portal, you should use the GitHub Support portal to open new tickets but you can still view your past tickets at https://enterprise.githubsupport.com.

  1. Navigate to the GitHub Support portal.
  2. Select the Account or organization drop-down menu and click the name of the account, organization, or enterprise your ticket is regarding. Account field
  3. Select the From drop-down menu and click the email address you'd like GitHub Support to contact. Email field
  4. Under "Subject", type a descriptive title for the issue you're having. Subject field
  5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include: How can we help field
    • Steps to reproduce the issue
    • Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
    • Exact wording of error messages
  6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
  7. Click Send request. Send request button

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