This version of GitHub Enterprise will be discontinued on This version of GitHub Enterprise was discontinued on 2020-11-12. No patch releases will be made, even for critical security issues. For better performance, improved security, and new features, upgrade to the latest version of GitHub Enterprise. For help with the upgrade, contact GitHub Enterprise support.

Reaching GitHub Support

Contact GitHub Support using the GitHub Enterprise Server Management Console or the support portal.

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Using automated ticketing systems

Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that GitHub Support can interact with. For more information, see "Preparing to submit a ticket."

Contacting GitHub Enterprise Support

GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the GitHub Enterprise Support portal. Mark the ticket's priority as Urgent, High, Normal, or Low. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."

Viewing past support tickets

You can use the GitHub Enterprise Support portal to view past support tickets.

  1. Navigate to the GitHub Enterprise Support portal.
  2. Click My tickets.
    View past submitted tickets

Contacting GitHub Premium Support

GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the GitHub Enterprise Support portal. Mark its priority as Urgent, High, Normal, or Low. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."

Contacting sales

For pricing, licensing, renewals, quotes, payments, and other related questions, contact GitHub's Sales team or call +1 (877) 448-4820.

Contacting training

To learn more about training options, including customized trainings, see GitHub's training site.

Note: Training is included in the Premium Plus plan / GitHub Engineering Direct. For more information, see "About GitHub Premium Support for GitHub Enterprise Server."

Further reading

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