Reaching GitHub Support

In this article:

• Using automated ticketing systems
• Contacting GitHub Enterprise Support
• Contacting GitHub Premium Support
• Contacting sales
• Contacting training

Using automated ticketing systems

Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that GitHub Support can interact with. For more information, see "Preparing to submit a ticket."

Contacting GitHub Enterprise Support

GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the Enterprise Support portal. Mark the incident's priority as Urgent, High, Normal, or Low. For more information, see "Assigning a priority to an incident" and "Submitting a ticket."

Viewing past support tickets

You can use the Enterprise Support portal to view past support tickets.

1. Navigate to the Enterprise Support portal.
2. Click View your tickets.
   

Contacting GitHub Premium Support

GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the Enterprise Support portal. Mark its priority as Urgent, High, Normal, or Low. For more information, see "Assigning a priority to an incident" and "Submitting a ticket."

Contacting sales

For pricing, licensing, renewals, quotes, payments, and other related questions, contact our account management team or call +1 (877) 448-4820.

Contacting training

To learn more about training options, including customized trainings, see GitHub's training site.

Further reading

• "About GitHub Enterprise Support"
• "About GitHub Premium Support for GitHub Enterprise Server."