Skip to main content

This version of GitHub Enterprise Server will be discontinued on 2024-06-29. No patch releases will be made, even for critical security issues. For better performance, improved security, and new features, upgrade to the latest version of GitHub Enterprise Server. For help with the upgrade, contact GitHub Enterprise support.

Adding support resources to your project

You can create a SUPPORT file to let people know about ways to get help with your project.

To direct people to specific support resources, you can add a SUPPORT file to your repository's root, docs, or .github folder. When someone creates an issue in your repository, they will see a link to your project's SUPPORT file.

Screenshot of the new issue form. In the right sidebar, in the "Helpful resources" section, a link labeled "Support" is outlined in dark orange.

You can create default support resources for your organization or personal account. For more information, see "Creating a default community health file."

Tip: To help people find your support guidelines, you can link to your SUPPORT file from other places in your repository, such as your README file.

Adding support resources to your project

  1. On your GitHub Enterprise Server instance, navigate to the main page of the repository.

  2. Above the list of files, using the Add file drop-down, click Create new file.

  3. In the file name field, type SUPPORT.md (with all caps).

  4. On the Edit new file tab, add information about how people can get support for your project.

  5. To review your SUPPORT file, click Preview.

  6. In the "Commit message" field, type a short, meaningful commit message that describes the change you made to the file. You can attribute the commit to more than one author in the commit message. For more information, see "Creating a commit with multiple authors."

  7. Below the commit message fields, decide whether to add your commit to the current branch or to a new branch. If your current branch is the default branch, you should choose to create a new branch for your commit and then create a pull request. For more information, see "Creating a pull request."

    Screenshot of a GitHub pull request showing a radio button to commit directly to the main branch or to create a new branch. New branch is selected.

  8. Click Commit changes or Propose changes.