About the GitHub Support portal for enterprises
Anyone can use the GitHub Support portal to view and manage support tickets about GitHub, but there are special steps to follow before using the GitHub Support portal to create tickets about an enterprise account.
The GitHub Support portal offers single sign-on (SSO) connected to your GitHub account.
Getting started with the GitHub Support portal
Before you start creating tickets associated with your enterprise account on GitHub.com, we recommend completing the following steps.
- Identify the user on GitHub.com who is an owner of your enterprise account.
- Configure a verified domain. For more information, see Verifying or approving a domain for your enterprise.
- Add owners, billing managers, or support-entitled members to your enterprise account. For more information, see Inviting people to manage your enterprise and Managing support entitlements for your enterprise.