If you run into trouble with your GitHub Enterprise instance, our knowledgeable Enterprise Support team can help you out.

Reaching GitHub Enterprise Support

Contact the GitHub Enterprise Support team using the support portal.

Preparing to submit a ticket

Help GitHub Enterprise Support help you faster by following these suggestions before you open a support ticket.

Submitting a ticket

Submit a support ticket using the support portal. You can mark a ticket as urgent when your GitHub Enterprise production system is down or in an unusable state.

Providing data to GitHub Enterprise Support

Since GitHub Enterprise Support doesn't have access to your environment, we require some additional information from you.