Contact the GitHub Enterprise Support team using the support portal.
With Standard Support, you can open a support ticket using the support portal, and mark its severity as Urgent, High, Moderate, or Low. For more information, see "Severity levels for support requests" and "Submitting a ticket."
With Premium Support, in addition to the above, you can reach GitHub Enterprise Support by phone 24 hours per day, 7 days per week. For more information, see "About Premium Support for GitHub Enterprise."
Viewing past support tickets
You can use the support portal to view past support tickets.
- Navigate to the GitHub Enterprise support portal.
- Click View your tickets.
Contacting sales
For pricing, licensing, renewals, quotes, payments, and other related questions, contact our account management team or call +1 (877) 448-4820.
Contacting training
To learn more about training options, including customized trainings, see GitHub's training site.
