Managing support entitlements for your enterprise

You can grant enterprise members the ability to manage support tickets for your enterprise account.

Enterprise accounts are available with GitHub Enterprise Cloud and GitHub Enterprise Server. For more information, see "About enterprise accounts."

In this article

About support entitlements

People with support entitlements for your enterprise account can use the support portal to open, view, and comment on support tickets associated with the enterprise account.

Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account.

Adding a support entitlement to an enterprise member

Note: After you add a support entitlement, the enterprise member may need to sign out and sign in again to manage tickets.

  1. In the top-right corner of GitHub, click your profile photo, then click Your enterprises. "Your enterprises" in drop-down menu for profile photo on GitHub

  2. In the list of enterprises, click the enterprise you want to view. Name of an enterprise in list of your enterprises

  3. In the enterprise account sidebar, click Settings. Settings tab in the enterprise account sidebar

  4. Under "Settings", click Support. Support menu item

  5. Under "Add support member", start typing the name or username of the person you want to give a support entitlement. Click their name in the list of matches. Add support entitlement

  6. Click Add support entitlement. Add support entitlement

Removing a support entitlement from an enterprise member

You can remove a support entitlement from an enterprise member. You cannot remove a support entitlement from enterprise owners or billing managers.

  1. In the top-right corner of GitHub, click your profile photo, then click Your enterprises. "Your enterprises" in drop-down menu for profile photo on GitHub

  2. In the list of enterprises, click the enterprise you want to view. Name of an enterprise in list of your enterprises

  3. In the enterprise account sidebar, click Settings. Settings tab in the enterprise account sidebar

  4. In the sidebar under "Settings", click Support. Support menu item

  5. Under "Support members", to the right of the person you want to remove a support entitlement from, click . Remove support entitlement

Further reading

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