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This version of GitHub Enterprise Server will be discontinued on 2024-06-29. No patch releases will be made, even for critical security issues. For better performance, improved security, and new features, upgrade to the latest version of GitHub Enterprise Server. For help with the upgrade, contact GitHub Enterprise support.

Contacting GitHub Support

You can use the GitHub Support portal to contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

Getting your enterprise started with the GitHub Support portal

Learn how to start using the GitHub Support portal for issues related to your enterprise.

Creating a support ticket

You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.

Using Copilot in GitHub Support

You can use Copilot in GitHub Support to find an answer to your question before submitting a support ticket.

Viewing and updating support tickets

You can view your support tickets, collaborate with colleagues on tickets, and respond to GitHub Support using the GitHub Support portal.

Providing data to GitHub Support

Since GitHub Support doesn't have access to your environment, we sometimes require some additional information from you.