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Unlocking a locked account

Your organization's paid features are locked if your payment is past due because of billing problems.

You can unlock and access your account by updating your organization's payment method and resuming paid status. We do not ask you to pay for the time elapsed in locked mode.

You can downgrade your organization to GitHub Free to continue with the same advanced features in public repositories. For more information, see "Downgrading your GitHub Enterprise Cloud subscription."

Unlocking an organization's features due to a declined payment

If your organization's advanced features are locked due to a declined payment, you'll need to update your billing information to trigger a newly authorized charge. For more information, see "Adding or editing a payment method."

If the new billing information is approved, we will immediately charge you for the paid product you chose. The organization will automatically unlock when a successful payment has been made.