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About GitHub Support

You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

About GitHub 支持

The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub 高级支持.

If you're a member of an organization that uses GitHub Enterprise, you can use the drop-down menu in the upper-right corner of GitHub Docs to view a version of these articles appropriate to your product. For more information, see "About versions of GitHub Docs."

GitHub Community SupportStandard supportPremium support
GitHub Free
GitHub Pro
GitHub Team
GitHub Enterprise CloudAvailable to purchase
GitHub Enterprise ServerAvailable to purchase

Before contacting GitHub 支持, check if there are currently any incidents affecting services on GitHub on GitHub Status. For more information, see "About GitHub status."

如果你的帐户使用付费的 GitHub 产品,或者你是使用付费产品的组织的成员,则可以直接联系 GitHub 支持。 如果你的帐户使用 GitHub Free,则可以在 GitHub 社区讨论 就大多数问题与 GitHub 用户和工作人员交谈,并且可以联系 GitHub 支持 报告帐户、安全和滥用问题。

To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the GitHub 支持门户. For more information, see "Creating a support ticket."

If you have any paid product or are a member of an organization with a paid product, you can contact GitHub 支持 in English.

Email communication from GitHub Support will always be sent from either a github.com or githubsupport.com address.

Scope of support

如果您的支持申请超出了我们团队可以帮助您的范围, 我们可能会提出后续措施建议,以便在 GitHub 支持 之外解决您的问题。 您的支持申请如果主要是关于以下方面,可能超出了 GitHub 支持 的范围:

  • 第三方集成,例如 Jira
  • CI/CD,例如 Jenkins
  • 编写脚本
  • 配置外部身份验证系统,例如 SAML 标识提供者
  • 开放源代码项目
  • 写入或调试 CodeQL 的新查询

如果您不确定问题是否超出范围,请开一个事件单,我们乐意帮助您确定最好的处理方式。

About GitHub status

You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's Status page.

You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.

Granting GitHub 支持 temporary access to a private repository

If GitHub 支持 needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub 支持 will have access the repository for five days. During this window, GitHub 支持 staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All GitHub 支持 staff access generates audit log events, and the visibility of the repository is not affected at any time.

GitHub 支持 will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Further reading