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About GitHub Support

You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

About GitHub 支持

The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub 高级支持.

With GitHub AE, you have access to support in English and Japanese.

You can contact GitHub Enterprise 支持 through the Azure 支持门户 to report issues in writing. For more information, see "Creating a support ticket."

Scope of support

如果您的支持申请超出了我们团队可以帮助您的范围, 我们可能会提出后续措施建议,以便在 GitHub 支持 之外解决您的问题。 您的支持申请如果主要是关于以下方面,可能超出了 GitHub 支持 的范围:

  • 第三方集成,如 Jira
  • CI/CD,如 Jenkins
  • 编写脚本
  • 外部身份验证系统配置,如 SAML 身份提供程序
  • 开源项目
  • 写入或调试 CodeQL 的新查询

如果您不确定问题是否超出范围,请开一个事件单,我们乐意帮助您确定最好的处理方式。

Resolving and closing support tickets

GitHub Enterprise 支持 may consider a ticket solved after providing an explanation, recommendation, usage instructions, or workaround instructions.

If you have installed additional third-party software on, or made modifications to, GitHub AE outside of the recommendations of GitHub Enterprise 支持, GitHub Enterprise 支持 may ask you to remove the software and/or modifications while attempting to resolve the issue. If the problem is fixed when the unsupported software or modifications have been removed, GitHub Enterprise 支持 may consider the ticket solved.

GitHub Enterprise 支持 may close a ticket if the ticket is outside the scope of support or if multiple attempts to contact you have gone unanswered. If GitHub Enterprise 支持 closes a ticket due to lack of response, you can request that GitHub Enterprise 支持 reopen the ticket.

Further reading