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About GitHub Support

You can contact GitHub Support for help troubleshooting issues you encounter while using GitHub.

About GitHub 支持

The support options available to GitHub users depend on the products used by their personal accounts, any organizations or enterprises they are members of, and any GitHub Enterprise Server instances they manage. Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub 高级支持.

Before contacting GitHub 支持, check if there are currently any incidents affecting services on GitHub AE on GitHub AE Status. For more information, see "About GitHub status."

With GitHub AE, you have access to support in English and Japanese.

You can contact GitHub Enterprise 支持 through the Azure 支持门户 to report issues in writing. For more information, see "Creating a support ticket."

Scope of support

如果您的支持申请超出了我们团队可以帮助您的范围, 我们可能会提出后续措施建议,以便在 GitHub 支持 之外解决您的问题。 您的支持申请如果主要是关于以下方面,可能超出了 GitHub 支持 的范围:

  • 第三方集成,例如 Jira
  • CI/CD,例如 Jenkins
  • 编写脚本
  • 配置外部身份验证系统,例如 SAML 标识提供者
  • 开放源代码项目
  • 写入或调试 CodeQL 的新查询

如果您不确定问题是否超出范围,请开一个事件单,我们乐意帮助您确定最好的处理方式。

About GitHub status

You can check for any incidents currently affecting GitHub AE services and view information about past incidents on GitHub's Status page.

You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub AE.

Resolving and closing support tickets

GitHub Enterprise 支持 在提供解释、建议、使用说明、变通方法。

如果你在 GitHub Enterprise 支持 的建议之外安装了其他第三方软件,或者对 GitHub AE 进行了修改,则 GitHub Enterprise 支持 可能会要求你在尝试解决问题时删除软件和/或进行修改。 如果在删除不受支持的软件或修改后问题得到解决,则 GitHub Enterprise 支持 可能会认为工单已解决。

如果事件单超出支持范围,或者多次联系您但未获回复,GitHub Enterprise 支持 可能会关闭事件单。 如果 GitHub Enterprise 支持 因为未获回复而关闭事件单,您可以请求 GitHub Enterprise 支持 重新开启事件单。

Further reading