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Viewing and updating support tickets

You can view your support tickets, collaborate with colleagues on tickets, and respond to GitHub 支持 using the GitHub 支持门户.

About ticket management

You can use the GitHub Support Portal to view current and past support tickets and respond to GitHub 支持.

要打开、查看和评论与企业帐户或企业帐户拥有的组织相关的支持事件单,您必须具有帐户的支持权利。 企业所有者和帐单管理员自动拥有支持权利,企业所有者可以向企业成员添加支持权利。 更多信息请参阅“管理企业的支持权利”。

Viewing your support tickets

  1. Navigate to the GitHub Support Portal.

  2. In the header, click My Tickets. Screenshot showing "My Tickets" link in the GitHub Support Portal header.

  3. Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.

    You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. 更多信息请参阅“管理企业的支持权利”。 Screenshot of the "My Tickets" dropdown menu.

  4. In the list of tickets, click the subject of the ticket you want to view. Screenshot showing a list of support tickets with the subject highlighted.

  5. Under the text box, you can read the comment history. The most recent response is at the top. Screenshot of support ticket comment history, with the most recent response at the top.

Updating support tickets

  1. Navigate to the GitHub Support Portal.

  2. In the header, click My Tickets. Screenshot showing "My Tickets" link in the GitHub Support Portal header.

  3. Optionally, to view tickets associated with an organization or enterprise account, select the My Tickets drop-down menu and click the name of the organization or enterprise account.

    You must have an enterprise support entitlement to view tickets associated with an organization or enterprise account. 更多信息请参阅“管理企业的支持权利”。 Screenshot of the "My Tickets" dropdown menu.

  4. In the list of tickets, click the subject of the ticket you want to view. Screenshot showing a list of support tickets with the subject highlighted.

  5. Optionally, if the issue is resolved, under the text box, click Close ticket. Screenshot showing location of the "Close ticket" button.

  6. To respond to GitHub Support and add a new comment to the ticket, type your response in the text box. Screenshot of the "Add a comment" text field.

  7. To add your comment to the ticket, click Comment. Screenshot of the "Comment" button.

Collaborating on support tickets

You can collaborate with your colleagues on support tickets using the support portal. Owners, billing managers, and other enterprise members with support entitlements can view tickets associated with an enterprise account or an organization managed by an enterprise account. For more information, see "Managing support entitlements for your enterprise."

In addition to viewing tickets, you can also add comments to support tickets if your email address is copied on the ticket or if the person who opened the ticket used an email address with a domain that is verified for the enterprise account or organization managed by an enterprise account. For more information about verifying a domain, see "Verifying or approving a domain for your enterprise" and "Verifying or approving a domain for your organization."

Further reading