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Esta versão do GitHub Enterprise foi descontinuada em 2020-11-12. Nenhum lançamento de patch será feito, mesmo para questões críticas de segurança. Para obter melhor desempenho, melhorar a segurança e novos recursos, upgrade to the latest version of GitHub Enterprise. Para ajuda com a atualização, contact GitHub Enterprise support.

Error: Permission denied (publickey)

A "Permission denied" error means that the server rejected your connection. There could be several reasons why, and the most common examples are explained below.

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Should the sudo command be used with Git?

You should not be using the sudo command with Git. If you have a very good reason you must use sudo, then ensure you are using it with every command (it's probably just better to use su to get a shell as root at that point). If you generate SSH keys without sudo and then try to use a command like sudo git push, you won't be using the same keys that you generated.

Check that you are connecting to the correct server

Typing is hard, we all know it. Pay attention to what you type; you won't be able to connect to "githib.com" or "guthub.com". In some cases, a corporate network may cause issues resolving the DNS record as well.

To make sure you are connecting to the right domain, you can enter the following command:

$ ssh -vT git@hostname
> OpenSSH_8.1p1, LibreSSL 2.7.3
> debug1: Reading configuration data /Users/you/.ssh/config
> debug1: Reading configuration data /etc/ssh/ssh_config
> debug1: /etc/ssh/ssh_config line 47: Applying options for *
> debug1: Connecting to hostname port 22.

The connection should be made on port 22.

Always use the "git" user

All connections, including those for remote URLs, must be made as the "git" user. If you try to connect with your GitHub Enterprise Server username, it will fail:

$ ssh -T GITHUB-USERNAME@hostname
> Permission denied (publickey).

If your connection failed and you're using a remote URL with your GitHub Enterprise Server username, you can change the remote URL to use the "git" user.

You should verify your connection by typing:

$ ssh -T git@hostname
> Hi username! You've successfully authenticated...

Make sure you have a key that is being used

  1. Abra Terminal.

  2. Verify that you have a private key generated and loaded into SSH. If you're using OpenSSH 6.7 or older:

    # start the ssh-agent in the background
    $ eval "$(ssh-agent -s)"
    > Agent pid 59566
    $ ssh-add -l
    > 2048 a0:dd:42:3c:5a:9d:e4:2a:21:52:4e:78:07:6e:c8:4d /Users/you/.ssh/id_rsa (RSA)

    If you're using OpenSSH 6.8 or newer:

    # start the ssh-agent in the background
    $ eval "$(ssh-agent -s)"
    > Agent pid 59566
    $ ssh-add -l -E md5
    > 2048 MD5:a0:dd:42:3c:5a:9d:e4:2a:21:52:4e:78:07:6e:c8:4d /Users/you/.ssh/id_rsa (RSA)

The ssh-add command should print out a long string of numbers and letters. If it does not print anything, you will need to generate a new SSH key and associate it with GitHub Enterprise Server.

Tip: On most systems the default private keys (~/.ssh/id_rsa and ~/.ssh/identity) are automatically added to the SSH authentication agent. You shouldn't need to run ssh-add path/to/key unless you override the file name when you generate a key.

Getting more details

You can also check that the key is being used by trying to connect to git@[hostname]:

$ ssh -vT git@hostname
> ...
> debug1: identity file /Users/you/.ssh/id_rsa type -1
> debug1: identity file /Users/you/.ssh/id_rsa-cert type -1
> debug1: identity file /Users/you/.ssh/id_dsa type -1
> debug1: identity file /Users/you/.ssh/id_dsa-cert type -1
> ...
> debug1: Authentications that can continue: publickey
> debug1: Next authentication method: publickey
> debug1: Trying private key: /Users/you/.ssh/id_rsa
> debug1: Trying private key: /Users/you/.ssh/id_dsa
> debug1: No more authentication methods to try.
> Permission denied (publickey).

In that example, we did not have any keys for SSH to use. The "-1" at the end of the "identity file" lines means SSH couldn't find a file to use. Later on, the "Trying private key" lines also indicate that no file was found. If a file existed, those lines would be "1" and "Offering public key", respectively:

$ ssh -vT git@hostname
> ...
> debug1: identity file /Users/you/.ssh/id_rsa type 1
> ...
> debug1: Authentications that can continue: publickey
> debug1: Next authentication method: publickey
> debug1: Offering RSA public key: /Users/you/.ssh/id_rsa

Verify the public key is attached to your account

You must provide your public key to GitHub Enterprise Server to establish a secure connection.

  1. Open Terminal.

  2. Start SSH agent in the background.

    $ eval "$(ssh-agent -s)"
    > Agent pid 59566
  3. Find and take a note of your public key fingerprint. If you're using OpenSSH 6.7 or older:

    $ ssh-add -l
    > 2048 a0:dd:42:3c:5a:9d:e4:2a:21:52:4e:78:07:6e:c8:4d /Users/USERNAME/.ssh/id_rsa (RSA)

    If you're using OpenSSH 6.8 or newer:

    $ ssh-add -l -E md5
    > 2048 MD5:a0:dd:42:3c:5a:9d:e4:2a:21:52:4e:78:07:6e:c8:4d /Users/USERNAME/.ssh/id_rsa (RSA)
  1. No canto superior direito de qualquer página, clique na sua foto de perfil e, em seguida, clique em Configurações.
    Ícone Settings (Configurações) na barra de usuário
  2. Na barra lateral de configurações do usuário, clique em chaves SSH e GPG.
    Chaves de autenticação
  3. Compare the list of SSH keys with the output from the ssh-add command.
    SSH key listing in GitHub Enterprise Server

If you don't see your public key in GitHub Enterprise Server, you'll need to add your SSH key to GitHub Enterprise Server to associate it with your computer.

Warning: If you see an SSH key you're not familiar with on GitHub Enterprise Server, delete it immediately and contact your site administrator, for further help. An unidentified public key may indicate a possible security concern. For more information, see "Reviewing your SSH keys."