Help GitHub Enterprise Support help you faster by following these suggestions before you open a support ticket.
Before submitting an incident, you should:
- Obtain information that can help GitHub Enterprise Support track, prioritize, reproduce, or investigate the incident.
- Reproduce the incident if applicable and be prepared to share the steps.
- Be prepared to provide a full description of the issue and expected results.
- Copy exact wording of all error messages related to your issue.
- Determine if there is an existing incident number in any ongoing communications with GitHub Enterprise Support.
- Determine the best person to contact GitHub Enterprise Support.
Choosing a contact person
Especially for urgent incidents, the person contacting GitHub Enterprise Support should:
- Be knowledgeable in your internal systems, tools, policies, and practices.
- Be a proficient user of GitHub Enterprise.
- Have full access and permissions to any services that are required to troubleshoot the incident.
- Be authorized to make the recommended changes to your network and any applicable products.