You can submit a ticket for support with GitHub AE from the Azure Support portal.
To submit a ticket for GitHub AE in the Azure Support portal, you must provide the ID for your GitHub AE subscription in Azure to your Customer Success Account Manager (CSAM) at Microsoft.
Commercial customers can submit a support request in the Azure Support portal. Government customers should use the Azure portal for government customers. For more information, see Create an Azure support request in the Microsoft Docs.
GitHub is unable to troubleshoot access and subscription issues in the Azure portal. For help with the Azure portal, contact your CSAM at Microsoft or review the following information.
If you can sign into the Azure portal but you cannot submit a ticket for GitHub AE, review the prerequisites for submitting a ticket. For more information, see "Prerequisites".