Submitting a ticket

You can submit a support ticket using Azure Support portal.

In this article

About submitting a ticket

You can submit a ticket for support with GitHub AE from the Azure Support portal.

Before submitting a ticket, you should gather helpful information for GitHub Support and choose a contact person. For more information, see "Preparing to submit a ticket."

Prerequisites

To submit a ticket for GitHub AE in the Azure Support portal, you must provide the ID for your GitHub AE subscription in Azure to your Customer Success Account Manager (CSAM) at Microsoft.

Submitting a ticket using the Azure Support portal

Commercial customers can submit a support request in the Azure Support portal. Government customers should use the Azure portal for government customers. For more information, see Create an Azure support request in the Microsoft Docs.

Troubleshooting problems in the Azure Support portal

GitHub is unable to troubleshoot access and subscription issues in the Azure portal. For help with the Azure portal, contact your CSAM at Microsoft or review the following information.

Further reading

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