GitHub Support documentation

GitHub offers different levels of support with each product, including community forum support and limited email support for everyone, full email support for all paid products, and 24/7 email and callback support with a service level agreement (SLA) if your account includes GitHub Premium Support.

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Creating a support ticket
You can use the GitHub Support portal to create a support ticket and speak to GitHub Support.
Viewing and updating support tickets
You can view your support tickets, collaborate with colleagues on tickets, and respond to GitHub Support using the GitHub Support portal.
About ticket priority
Support tickets are assigned a priority based on the circumstances of the issue and impact to you and your team.
Providing data to GitHub Support
Since GitHub Support doesn't have access to your environment, we sometimes require some additional information from you.

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