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Submitting a ticket

You can submit a ticket to Suporte do GitHub using the support portal.

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If your account uses a paid GitHub product, you can directly contact Suporte do GitHub. If your account uses GitHub Free for user accounts and organizations, you can contact Suporte do GitHub or Suporte do GitHub Premium to report account, security, and abuse issues. For more information, see "About GitHub Support."

If you use GitHub Enterprise Server, GitHub Enterprise Cloud, or the Plano Premium you must submit tickets using the Portal de suporte do Enterprise GitHub.

Submitting a ticket using the Portal de suporte do GitHub

  1. Navigate to the Portal de suporte do GitHub.
  2. Under "Name," type your name.
    Name field
  3. Use the Email drop-down menu, and select the email address you'd like Suporte do GitHub to contact.
    Email field
  4. Under "Subject", type a descriptive title for the issue you're having.
    Subject field
  5. Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. Helpful information may include:
    How can we help field
    • Steps to reproduce the issue
    • Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
    • Exact wording of error messages
  6. Optionally, attach files by dragging and dropping, uploading, or pasting from the clipboard.
  7. Click Send request.
    Send request button

Submitting a ticket using the Portal de suporte do Enterprise GitHub

  1. Navigate to the Portal de suporte do Enterprise GitHub.
  2. Click Submit a Ticket
    Submit a ticket to Enterprise Support team
  3. Under "Your email address", type the email address associated with your GitHub account.
    Campo Your email address (Seu endereço de e-mail)
  4. Under "Subject", type a descriptive title for your issue.
    Campo Subject (Assunto)
  5. Under "Description", provide any additional information that will help the Suporte do GitHub Enterprise team troubleshoot the problem. As informações úteis podem incluir:
    Campo Description (Descrição)
    • Steps to reproduce the issue
    • Quaisquer circunstâncias especiais relacionadas à descoberta do problema (como a primeira ocorrência ou ocorrência após um evento específico, frequência de ocorrência, impacto comercial do problema e urgência sugerida)
    • Redação exata das mensagens de erro
  6. From the GitHub Enterprise Product drop-down menu, select GitHub Enterprise Cloud.
    Menu suspenso Priority (Prioridade)
  7. From the "Priority" drop-down menu, select the appropriate urgency. For more information, see "Assigning a priority to a support ticket."
    Menu suspenso Priority (Prioridade)
    • Choose Urgente to report critical system failure.
    • Choose Alto to report issues impacting business operations, including removing sensitive data (commits, issues, pull requests, uploaded attachments) from your own accounts and organization restorations, or to report critical bugs.
    • Choose Normal to request account recovery or spam unflagging, report user login issues, and to report non-critical bugs.
    • Choose Baixo to ask general questions and submit requests for new features, purchases, training, or health checks.
  8. From the "Global Region" drop-down menu, select APAC (Asia Pacific), EMEA (Europe, the Middle East, and Africa), or Americas as your region.
    Menu suspenso Global Region (Região global)
  9. Click Add file, then attach the diagnostics file you downloaded to include diagnostics with your support ticket.
    Botão Add file (Adicionar arquivo)
  10. Click Submit.

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