Managing support entitlements for your enterprise

You can grant enterprise members the ability to manage support tickets for your enterprise account.

Las cuentas empresariales se encuentran disponibles con GitHub Enterprise Cloud y Servidor de GitHub Enterprise. Para obtener más información, consulta la sección "Acerca de las cuentas empresariales".

About support entitlements

People with support entitlements for your enterprise account can use the support portal to open, view, and comment on support tickets associated with the enterprise account.

Enterprise owners and billing managers automatically have a support entitlement. Enterprise owners can add support entitlements to members of organizations owned by their enterprise account.

Adding a support entitlement to an enterprise member

Note: After you add a support entitlement, the enterprise member may need to sign out and sign in again to manage tickets.

  1. Visita la cuenta de tu empresa en https://github.com/enterprises/ENTERPRISE-NAME, reemplazando ENTERPRISE-NAME por el nombre de la cuenta de tu empresa.
  2. En la barra lateral de la cuenta de empresa, haz clic en Settings (Configuraciones). Pestaña Settings (Configuraciones) en la barra lateral de la cuenta de empresa
  3. Under "Settings", click Support. Support menu item
  4. Under "Add support member", start typing the name or username of the person you want to give a support entitlement. Click their name in the list of matches. Add support entitlement search
  5. Click Add support entitlement. Add support entitlement button

Removing a support entitlement from an enterprise member

You can remove a support entitlement from an enterprise member. You cannot remove a support entitlement from enterprise owners or billing managers.

  1. Visita la cuenta de tu empresa en https://github.com/enterprises/ENTERPRISE-NAME, reemplazando ENTERPRISE-NAME por el nombre de la cuenta de tu empresa.
  2. En la barra lateral de la cuenta de empresa, haz clic en Settings (Configuraciones). Pestaña Settings (Configuraciones) en la barra lateral de la cuenta de empresa
  3. In the sidebar under "Settings", click Support. Support menu item
  4. Under "Support members", to the right of the person you want to remove a support entitlement from, click . Remove support entitlement

Further reading

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