About GitHub Support

GitHub Support can help you troubleshoot issues you run into while using GitHub.

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About GitHub Support

Support options vary depending on your GitHub.com product. If you have any paid product, you can contact GitHub Support, in English. Your account may also include GitHub Premium Support.

GitHub Community SupportStandard supportPremium support
GitHub FreeX
GitHub ProXX
GitHub TeamXX
GitHub Enterprise CloudXXX
GitHub Enterprise ServerXXX

To see if there are currently any incidents affecting services on GitHub, or to subscribe and receive notifications of future status updates, visit GitHub's Status Page.

Contacting GitHub Support

GitHub Free user and organization accounts can use the GitHub Community forum to browse topics, ask questions, share solutions, and interact directly with GitHub Community Support. You can also contact GitHub Support or GitHub Premium Support to report account, security, and abuse issues.

On paid accounts, you can either contact GitHub Support or GitHub Premium Support and, depending on your plan, contact GitHub Premium Support or GitHub Enterprise Support or GitHub Premium Support. For more information about contacting GitHub Premium Support, see "About GitHub Premium Support for GitHub Enterprise Cloud or "About GitHub Premium Support for GitHub Enterprise Server."

Granting GitHub Support temporary access to a private repository

If GitHub Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub Support will have access the repository for five days.

GitHub Support will never access your private repositories without your explicit consent. For more information, see the Terms of Service.

Did this doc help you?

Help us make these docs great!

All GitHub docs are open source. See something that's wrong or unclear? Submit a pull request.

Make a contribution

Or, learn how to contribute.