Reaching GitHub Support

Contact GitHub Enterprise Support using the GitHub Enterprise Server Management Console or the support portal.

Using automated ticketing systems

Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that GitHub Enterprise Support can interact with. For more information, see "Preparing to submit a ticket."

Contacting GitHub Enterprise Support

If you have previously contacted GitHub Enterprise Support through the deprecated GitHub Enterprise Support portal, you should use the GitHub Support portal to open new tickets but you can still view your past tickets at https://enterprise.githubsupport.com.

GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the GitHub Support portal. For more information, see "Submitting a ticket."

Contacting GitHub Premium Support

GitHub Enterprise Support customers can open a support ticket using the GitHub Enterprise Server Management Console or the GitHub Support portal. Mark its priority as Urgent, High, Normal, or Low. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."

Viewing past support tickets

You can use the GitHub Support portal to view past support tickets.

  1. Navigate to the GitHub Support portal.
  2. Click My tickets.

Contacting sales

For pricing, licensing, renewals, quotes, payments, and other related questions, contact GitHub's Sales team or call +1 (877) 448-4820.

Contacting training

To learn more about training options, including customized trainings, see GitHub's training site.

Note: Training is included in the Premium Plus plan / GitHub Engineering Direct. For more information, see "About GitHub Premium Support for GitHub Enterprise Server."

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