Reaching GitHub Support

Contact GitHub Enterprise 支持 using the GitHub Enterprise Server 管理控制台 or the support portal.

Using automated ticketing systems

Though we'll do our best to respond to automated support requests, we typically need more information than an automated ticketing system can give us to solve your issue. Whenever possible, please initiate support requests from a person or machine that GitHub Enterprise 支持 can interact with. For more information, see "Preparing to submit a ticket."

Contacting GitHub Enterprise 支持

If you have previously contacted GitHub Enterprise 支持 through the deprecated GitHub Enterprise Support portal, you should use the GitHub 支持门户 to open new tickets but you can still view your past tickets at https://enterprise.githubsupport.com.

GitHub Enterprise 支持 customers can open a support ticket using the GitHub Enterprise Server 管理控制台 or the GitHub 支持门户. For more information, see "Submitting a ticket."

Contacting GitHub 高级支持

GitHub Enterprise 支持 customers can open a support ticket using the GitHub Enterprise Server 管理控制台 or the GitHub 支持门户. Mark its priority as 紧急, 高, 普通, or 低. For more information, see "Assigning a priority to a support ticket" and "Submitting a ticket."

Viewing past support tickets

You can use the GitHub 支持门户 to view past support tickets.

  1. Navigate to the GitHub 支持门户.
  2. Click My tickets.

Contacting sales

For pricing, licensing, renewals, quotes, payments, and other related questions, contact GitHub' 销售团队 or call +1 (877) 448-4820.

Contacting training

To learn more about training options, including customized trainings, see GitHub's training site.

Note: Training is included in the Premium Plus plan / GitHub Engineering Direct. For more information, see "About GitHub 高级支持 for GitHub Enterprise Server."

Further reading

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